Unit 142, Concourse, Southway, Skelmersdale WN8 6LN
Tel: 01695 577177
Email: customer.services@westlancs.gov.uk
The Customer Service Point (CSP) is a great service for
Skelmersdale residents at the Concourse. Drop in while you're
shopping to ask a question or request a service.
We provide information about all the council's work and give
access to a wide range of other services. There's also an
information kiosk available for use at all times when the Concourse
is open.
What services are available
Come in and talk to one of the Customer Service Advisors, find out
more about us or request a service. These are just some of the
services you can access at the CSP:
- View planning applications
- Get information about bin collections and recycling services
and report problems with these services
- Request a bulky waste collection
- Report fly tips, abandoned cars and problems with street
lighting, footways, or flooding
- A number of council tax services, such as applying for a
discount or change of circumstances
- A number of housing services, such as terminating a Council
Tenancy or requesting a housing application form
- Request a pest control service
- Claim a travel concession
- Enquire about jobs with the council and request an application
pack and give your comments, compliments and complaints
- Electoral registration, notification of change of address and
general enquiries
- And of course you can come in to pick up a
leaflet.
Council housing customers
If you are a tenant of the authority, you can talk to the Customer
Service Advisors about housing issues, book an appointment for a
housing officer to visit you at home, or request tenancy services
in areas such as:
- Ways to pay rent and basic rent account queries
- Information on how to start a tenancy
- Terminating a tenancy
- How to apply for a council garage
- Advice about how to find accommodation and access the council's
waiting lists
- How to join the mutual exchange register
- Advice about neighbour nuisance
- Basic advice about housing and council tax benefit claims
Related information