West Lancashire Borough Council Homepage
Search bar loading

Performance management

Performance management is not just collecting facts and figures. It's about making sure that what is supposed to be done gets done.

 

The council produces a number of strategies and plans directed at achieving our vision and priorities. These plans and strategies contain numerous tasks and targets which, when completed successfully, are the building blocks of our success. The authority’s principle strategy is its Business Plan 2011-15 which can be downloaded from our Strategies and Plans pages.

 

The Performance Management Cycle (Adobe PDF format, 11kb) demonstrates how the council uses this ‘framework’ of strategies and plans to effectively and efficiently manage the council’s performance in an open and transparent way. If we have not achieved something we have set out to do then we tackle it. Taking action in response to actual performance can help make outcomes better than they would otherwise be. We call this 'performance management'.

 

Although performance management includes monitoring performance indicators, just as importantly it includes the monitoring of strategies and service development tasks, as well as any recommendations and action plans from inspections. We then assess and monitor our performance against our own previous achievements, and, where appropriate, the performance of other councils.

 

The council has a good track record where the broader picture of corporate performance applies. In 2009, an independent assessment of the organisation through the Comprehensive Area Assessment (CAA) showed that the council was performing well for local people. CAA replaced the Audit Commission's Comprehensive Performance Assessment which had rated the council as 'excellent' during the assessment of 2007. CAA itself was withdrawn as an inspection method in June 2010 and no further inspection regimes are planned.

 

Performance management links

 

Last Updated: 4/19/2011

Popular tasks
Here to help
Here to listen
Ideas to inspire
Your West Lancs

Enter your house, street or postcode to find information about where you live

 

West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk