We have a number of core customer service standards which apply
to all customers and staff. These corporate customer care standards
provide a clear commitment of our desire to provide the highest
quality of customer service; they include responses to letters and
emails, telephone calls, complaints, visits to our offices, visits
to customers' homes and out-of-hours emergencies; they cover
targets and the attitude and behaviour of staff and
customers.
We always welcome feedback about our services. Please note that we
aim to answer all letters/queries/complaints within 10 working
days.
Service standards
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