Website - Service Standards
This website helps the council meet its corporate priorities around
customer access and providing online services. These service
standards explain what goes into providing the website, what
services we offer and what standards you can expect from us.
Our standards
- The website is available over 98% of the time
- The website should be correct and up to date
- The website should be easy to use
- Web pages must meet Level AA of the W3C guidelines
- We will acknowledge online enquiries within 1 working day
- Visitors can give feedback
The website is available over 98% of the
time
We test the website over a variety of line speeds to identify any
problems with download times. We use a site monitoring service to
make sure our website is technically online and available. The
website is generally available for over 98% of the time.
Whilst we expect that this website should be available 24 hours a
day, seven days a week, it's possible that sometimes it may be
unavailable for very short periods of time to allow maintenance or
other development activity to take place.
Actual performance data for the month is monitored by Site
Confidence and published on the Website Availablity page.
The website should be correct and up to date
West Lancashire District Council is committed to the highest
standards of quality of information. If you think that there are
any errors or out-of-date information please contact us using the
Website Feedback online form, saying which page is in
error. Once we've been alerted, we aim to update incorrect
information within one working day. Our copyright, privacy and
disclaimer statements are available from every page.
The website should be easy to use
We try to ensure navigation is clear at all times and within all
levels of the site, with easy to understand section names. We
continually monitor navigation of the website in light of new
sections being added and developments being made, to make sure that
people can easily find what they are looking for. We also try to
ensure:
- content is presented as clearly as possible, using plain
English
- pages are not more than 600 words long
- there is consistent design and layout across the website
- contact details are featured on every page
Web pages must meet Level AA of the W3C
guidelines
The website has been designed with accessibility in mind. As far as
is possible, we try to ensure that it works across different
platforms and browsers and is accessible to everyone who wants to
use it.
Here are a few of the website's accessibility features:
- The site complies with Level AA of the W3C Web Accessibility
Initiative standards on website accessibility using the Bobby site
checker. Some pages are AAA.
- Page layout is fluid and users can resize text etc to their
preference.
- For people with learning disabilities, the site has been speech
enabled by using a screen reader called Browsealoud.
Browsealoud reads the text on our website if you download the
software (free download).
We will acknowledge online enquiries within 1 working
day
Customer Services aims to acknowledge emails and online forms
within one working day of their receipt.
Visitors can give feedback
There are clear links to being able to feedback about the
website from the Your Views section and also through the Help
section. We welcome feedback and find it very useful.
Contact us
If you have an enquiry about this service please contact:
Jenny Rigby, Web Content Officer
Public Relations Unit, 52 Derby Street, Ormskirk, West Lancashire
L39 2DQ
Tel: 01695 577177
Email: Jenny.rigby@westlancsdc.gov.uk