Timescales for repairs
Some repairs are more urgent than others. To
make sure that the most important ones are done first we have put
repairs into prioritised categories. You can expect repairs to be
made within the following timescales:
Within 1 day
- Total loss of electric power
- Unsafe power or lighting socket, or electrical fitting
- Total loss of water supply
- Total or partial loss of gas supply
- Blocked flue to open fire or boiler
- Total or partial loss of space or water heating between 31
October and 1 May
- Blocked or leaking foul drain, soil stack, or (where there is
no other working toilet in the dwelling) toilet pan
- Toilet not flushing (where there is no other working toilet in
the dwelling)
- Leaks from water or heating pipe, tank or cistern
- Insecure external window, door or lock
Within 3 days
- Partial loss of electric power
- Partial loss of water supply
- Total or partial loss of space or water heating between 30
April and 1 November
- Blocked sink, bath or basin
- A tap that cannot be turned
- Rotten timber flooring or stair-tread
- Loose or detached banister or handrail
Within 7 days
- Leaking roof
- Door entry phone not working
- Mechanical extractor fan in internal kitchen or bathroom not
working
What happens if the first contractor doesn't do your
repair in time?
If the first contractor doesn't do your repair
in time, please phone us on 01695 720681 and request a second
contractor to carry out the work.
Unless there is a good reason why the work
hasn't been done, we will get a second contractor to visit you. You
will get a copy of the second repair notice - which we send to the
second contractor. The second contractor then has the same amount
of time to do the repair as the first contractor had.
Compensation
If the second contractor does not complete
your repair in time, you will get £10 in compensation. For every
extra day you wait, you will get another £2. The maximum
compensation that you can get for any one job is £50. The council
will pay you this compensation direct to you less any monies that
you may you owe to us for example, rent arrears.
Who to contact
If you need any further advice, please contact
the Repairs Call Centre
Tel: 01695 720681
Email: repairs@westlancsdc.gov.uk
Write to: West Lancashire District Council, 61 Westgate, Sandy
Lane Centre, Skelmersdale WN8 8L
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