Frequently asked questions: Grey bag
collections
About the colour coded grey bin bags...
Q: How many bin bags should I
get?
A: Each resident gets three bin bags per week
posted through your letterbox. They are grey with yellow
crosses.
Q: How big are the bin
bags?
A: The colour coded grey bags have a capacity of
about 45 litres.
Q: What if three bin bags isn't
enough?
A: This shouldn't be a problem if you use the
recycling facilities available. By recycling as much as possible,
you'll reduce the amount of residual waste you generate. You might
be surprised how much of your waste can actually be recycled.
Separating waste means there is less for your bin bags - normally
only half as much.
Q: I have a large family - can I have more
bags?
A: If you have a large family and think you need
additional bin space, first of all please check to make sure you
are recycling as much as you can. If you complete the
Refuse/Recycling Assistance online form or call Customer Services
on 01695 577177, we will visit your home, give advice and work out
arrangements. We treat all requests individually. Please note:
because of the number of enquiries we are receiving, it may take up
to ten working days for us to deal with your enquiry.
Q: Can I save up my grey bin bags with
yellow crosses e.g. if I only use two of my bin bags one week can I
then put out four next week?
A: Yes. We'll deliver three grey bin bags per
household, per week. Therefore all waste presented in our special
grey bin bags with yellow crosses will be collected.
Q: Can I buy extra bin
bags?
A: No. You may only use the special grey bin bags
with yellow crosses that we supply. You cannot buy extra bags of
this type and we won't collect waste in any other kind of bin
bag.
Q: How will you know if people put out
extra waste?
A: With this system, you receive grey bin bags
with yellow crosses instead of clack bin bags. Only these grey bin
bags with yellow crosses will be collected - black bin bags will
not be taken.
Q: What happens if my bin bags get
lost/stolen?
A: Bin bags are posted through letterboxes to
avoid residents not receiving them.
About the grey bag collections...
Q: Where do I need to put my bin bags for
collection?
A: We collect bin bags from each property. Please
place your bin bags out at the edge of your property by 7.00am on
the collection day. You don't need to pile up bin bags at your old
collection point.
Q: What happens if I don't present my bin
bags by 7.00am?
A: The collections start from 7.00am, if your bin bags
haven't been put out by the time the collectors arrive in your
area, we will not come back for them and you will have to wait
until your next collection.
Q: I have a bin cupboard at the front of my property - can
I still put my bin bags in here for collection?
A: Yes. We will collect from bin cupboards but all
bags must be placed in here.
Q: What happens if I leave out extra black
bin bags?
A: We operate a 'three strikes policy'. We
won't collect extra black bin bags and a warning sticker will be
placed on them. If extra waste continues to be left we will write
to you issuing a further warning explaining why your extra bags
have not been collected and warning that if the problem continues
you run the risk of being fined. If extra waste is left after this
you will receive a final warning letter and may then face a fixed
penalty notice for £100.
About the recycling collections...
Q: How do I present my cardboard for
collection?
A: We suggest you fold down cardboard packaging as
much as possible and bundle it together for collections. This could
be done by putting all your cardboard out for collection inside
another cardboard box, folding it as flat as possible and trapping
it under your blue box on collection day or tying it together with
a piece of string. Please don't use cellotape as this contaminates
the cardboard and means it can't be recycled.
Q: What if my cardboard gets
wet?
A: This isn't a problem. We'll collect all
specified recyclable material put out for collection.
Q: How do I present my textiles for
collection?
A: We've provided residents with a transparent bag
for textile collections.
Q: What is classed as
textiles?
A: We will collect clean clothing, bedding and
sheets, and curtains. Please don't include old shoes or bags.
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